Felix Klein (right), Managing Director of Mercury Distributor MCM HandelsgesmbH hands over the CSI Award for 2023 to Ivan Meštrović (middle) and Luka Meštrović, (left), Franka Marine d.o.o.
ZAGREB (27.09.2023): After winning the Mercury Marine Customer Satisfaction Index Award as the first ever Mercury dealer in Croatia in 2022, Franka Marine d.o.o. has again been awarded with this prestigious award for the year 2023.
For the Customer Satisfaction Index (CSI) Mercury assesses how satisfied customers are with their Mercury product and Mercury dealer by sending out surveys to customers. Dealers that are rated exceptionally well by their customers are awarded with the Customer Satisfaction Index Award to honor their outstanding efforts.
The system has been applied successfully in the USA for many years already. In Europe the first awards had been handed out in 2022.